Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We currently ship PAN India. For shipping outside of India, please reach out to our support through our helpdesk (support@plantsstor.com).

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

Delivery time takes approximately 4 to 7 business days based on your location. The delivery time may be more or less due to your location, public holiday, climate condition or any other reason.

You can purchase on our website using a debit or credit card.

We additionally offer Apple Pay, and Google Pay.

You can chose these payment methods at checkout.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page on the website.

We make sure to pack the plants safely so that they can reach out to you safe and fresh.

If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

We do accept returns in respect to the following conditions:

– The item must have been sold on our online store

– The item shouldn’t have been used in any way

– The return or exchange request is made within 28 days of delivery

– The return is made within 14 days of the return or exchange request

To ask for a return, please contact our support using our helpdesk.

NOTE : For Return/Refund or Replacement Customer has to make Unboxing Video(Mandatory)

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

NOTE : For Return/Refund or Replacement Customer has to make Unboxing Video(Mandatory)